FAQ

Orders & Payment Methods

You can enter your discount code during checkout on the right-hand side of the page.Click "Apply" to activate it before completing payment.

Please double-check the spelling and validity period of your code.Also, check if the code applies to the items in your cart.Some codes have minimum purchase requirements or are exclusive to certain products.

Unfortunately, once your order is placed, we are unable to make changes to the items.If your order has not yet been shipped, you may request a cancellation and place a new order with the correct items.

Please contact us as soon as possible.If the order has not been shipped, we will update the address for you.If it has already been dispatched, unfortunately, we are unable to change it.

Only one discount code can be used per order.Discount codes cannot be combined unless otherwise stated.

If your order has not been shipped yet, we can cancel it free of charge.You can submit a cancellation request [here], or contact our customer service team with your full name and order ID.

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.All transactions are securely encrypted.

All prices are final once the order is placed.We do not offer retroactive discounts for past orders.

Shipping & Delivery

Once your order has shipped, you’ll receive a confirmation email with a tracking number.You can track your package via the link in that email or by logging into your account.

First, please check with neighbors or your building management in case the package was left elsewhere.If it still cannot be found, contact our customer support immediately.

Yes, we offer free standard shipping on orders over a certain amount.The threshold for free shipping will be displayed during checkout.

Please allow 1–3 business days for processing.If you haven't received a confirmation after this time, contact us with your order ID.

Delays can occur due to customs or unforeseen logistics issues.Please check your tracking number for the latest updates, and contact us if it has been more than 5 business days past the expected date.

Yes. In addition to standard shipping, we offer express options such as DHL Express, FedEx, or UPS at an extra cost.Shipping methods available for your address will be shown at checkout.

In some countries, DHL collaborates with local postal services for last-mile delivery.This helps ensure timely and accurate delivery to your address.

Returned packages are typically due to address issues or multiple failed delivery attempts.Please contact us to arrange a re-shipment or refund. Additional shipping fees may apply.

Failed deliveries usually occur due to incorrect address information or unavailability at the time of delivery.Please contact the shipping carrier or our customer service to reschedule the delivery.

Customer Account Help

Click the “Account” icon on the top-right corner of our homepage, then select “Create Account”.Fill in your name, email, and password to complete the process.

Please make sure your email and password are correct.If you’ve forgotten your password, click “Forgot Password?” on the login page to reset it.Still having trouble? Contact our support team for assistance.

Log in to your Ms.Miau account and go to “My Account” > “Account Details”.Here, you can update your name, email, password, and shipping address.

No, you can check out as a guest without creating an account.However, having an account allows you to track orders, view order history, and manage shipping information more easily.

We’re sorry to see you go! To request deletion of your account, please contact our customer support team.Your data will be permanently erased in accordance with our privacy policy.

Product Inquiries

Some of our bestsellers will be restocked.To be the first to know, we recommend subscribing to restock notifications on the product page or signing up for our newsletter.For limited-edition items, restocks are unlikely.

Minimal shedding may occur with natural hair brushes, especially during the first few uses.To reduce shedding, avoid soaking the entire brush and clean with care.If shedding is excessive, please contact us for support.

No. Ms.Miau is a cruelty-free brand.We do not test on animals at any stage of production and do not partner with suppliers who do.

All Ms.Miau brushes are manufactured in certified facilities in China, known for decades of craftsmanship and global quality standards.We work with trusted manufacturers to ensure ethical sourcing and premium quality.

Please use lukewarm water with a gentle cleanser or a professional brush cleaning solution to clean your brushes. Avoid letting water seep into the ferrule or the base of the handle. After washing, lay the brushes flat to dry and gently reshape the bristles to maintain their form.

We use high-quality, ethically sourced materials in all our products.Brushes may contain synthetic fibers or natural hairs (e.g., goat or pony), depending on the collection.Please refer to the product description or contact us for full material details.

FAQ

Orders & Payment Methods

You can enter your discount code during checkout on the right-hand side of the page.Click "Apply" to activate it before completing payment.

Please double-check the spelling and validity period of your code.Also, check if the code applies to the items in your cart.Some codes have minimum purchase requirements or are exclusive to certain products.

Unfortunately, once your order is placed, we are unable to make changes to the items.If your order has not yet been shipped, you may request a cancellation and place a new order with the correct items.

Please contact us as soon as possible.If the order has not been shipped, we will update the address for you.If it has already been dispatched, unfortunately, we are unable to change it.

Only one discount code can be used per order.Discount codes cannot be combined unless otherwise stated.

If your order has not been shipped yet, we can cancel it free of charge.You can submit a cancellation request [here], or contact our customer service team with your full name and order ID.

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.All transactions are securely encrypted.

All prices are final once the order is placed.We do not offer retroactive discounts for past orders.

Shipping & Delivery

Once your order has shipped, you’ll receive a confirmation email with a tracking number.You can track your package via the link in that email or by logging into your account.

First, please check with neighbors or your building management in case the package was left elsewhere.If it still cannot be found, contact our customer support immediately.

Yes, we offer free standard shipping on orders over a certain amount.The threshold for free shipping will be displayed during checkout.

Please allow 1–3 business days for processing.If you haven't received a confirmation after this time, contact us with your order ID.

Delays can occur due to customs or unforeseen logistics issues.Please check your tracking number for the latest updates, and contact us if it has been more than 5 business days past the expected date.

Yes. In addition to standard shipping, we offer express options such as DHL Express, FedEx, or UPS at an extra cost.Shipping methods available for your address will be shown at checkout.

In some countries, DHL collaborates with local postal services for last-mile delivery.This helps ensure timely and accurate delivery to your address.

Returned packages are typically due to address issues or multiple failed delivery attempts.Please contact us to arrange a re-shipment or refund. Additional shipping fees may apply.

Failed deliveries usually occur due to incorrect address information or unavailability at the time of delivery.Please contact the shipping carrier or our customer service to reschedule the delivery.

Customer Account Help

Click the “Account” icon on the top-right corner of our homepage, then select “Create Account”.Fill in your name, email, and password to complete the process.

Please make sure your email and password are correct.If you’ve forgotten your password, click “Forgot Password?” on the login page to reset it.Still having trouble? Contact our support team for assistance.

Log in to your Ms.Miau account and go to “My Account” > “Account Details”.Here, you can update your name, email, password, and shipping address.

No, you can check out as a guest without creating an account.However, having an account allows you to track orders, view order history, and manage shipping information more easily.

We’re sorry to see you go! To request deletion of your account, please contact our customer support team.Your data will be permanently erased in accordance with our privacy policy.

Product Inquiries

Some of our bestsellers will be restocked.To be the first to know, we recommend subscribing to restock notifications on the product page or signing up for our newsletter.For limited-edition items, restocks are unlikely.

Minimal shedding may occur with natural hair brushes, especially during the first few uses.To reduce shedding, avoid soaking the entire brush and clean with care.If shedding is excessive, please contact us for support.

No. Ms.Miau is a cruelty-free brand.We do not test on animals at any stage of production and do not partner with suppliers who do.

All Ms.Miau brushes are manufactured in certified facilities in China, known for decades of craftsmanship and global quality standards.We work with trusted manufacturers to ensure ethical sourcing and premium quality.

Please use lukewarm water with a gentle cleanser or a professional brush cleaning solution to clean your brushes. Avoid letting water seep into the ferrule or the base of the handle. After washing, lay the brushes flat to dry and gently reshape the bristles to maintain their form.

We use high-quality, ethically sourced materials in all our products.Brushes may contain synthetic fibers or natural hairs (e.g., goat or pony), depending on the collection.Please refer to the product description or contact us for full material details.

Other Questions

Thank you for helping us improve!Please send a detailed description (including screenshots if possible) to support@[yourdomain].com.Our technical team will investigate and resolve the issue promptly.

We’re always open to partnerships with trusted distributors worldwide.Please contact us via email at [your@email.com] with your company profile and business proposal.Our team will review your application and respond within 5–7 business days.

We love working with content creators and beauty influencers!Please send us your social media handles and a brief collaboration idea to collab@bellezabrush.com.Our marketing team will review your profile and get in touch if it’s a good fit.

To unsubscribe, simply click the “Unsubscribe” link at the bottom of any of our emails.Alternatively, you can contact us at newsletter@bellezabrush.com and we’ll remove you manually.

Yes! We value professional artists and offer exclusive benefits.To apply, please submit your credentials (such as certificate, business website, or social media) to pro@bellezabrush.com.Once approved, you'll receive access to our PRO discount program.

Your Cart